From the Book - Second edition.
pt. 1. Conducting yourself gracefully in the business world
Displaying good manners at work
Making a positive impression on the job
Working in a diverse environment
Look sharp! Creating professional style and presence
pt. 2. Building better communication skills
The art of meeting and greeting
Making polite conversation
Improving your telephone manners
Sharpening your written communication skills
Keeping up with electronic etiquette
pt. 3. Behaving in the boardroom and beyond
Minding your meeting manners
Engaging in business meals and parties
Mastering dining etiquette
Attending conferences, trade shows, and special events
Taking part in a variety of social off-site activities
Marking life's major events and passages
pt. 4. Overcoming work-related challenges
Coming to terms with difficult people
Managing ethical dilemmas at work
Handling sexuality in the workplace
pt. 5. Doing business on a global scale
Pack your manners! Traveling for business
Now you've arrived : Adapting to a new world
Crossing cultural lines : Your passport for success
Nearly ten college-to-career etiquette tips
Ten tips for impressive job interviews.